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FAQ

How can I contact customer support?

You can reach our support team anytime through our live chat or by sending us an email using the contact form on this page.

What is the response time for support requests?

We usually reply within 24 hours. Live chat is the fastest way to get help right away.

Can I speak to someone by phone?

At the moment we provide support through live chat and email only. Phone support may be added in the future.

What information should I include when contacting you?

Please share your username, the email linked to your account, and a short description of your issue so we can assist you faster.

Do you offer support in different languages?

Yes, our support team can assist in multiple languages. If needed, let us know your preferred language when you contact us.

What should I do if I don’t receive a reply?

If you haven’t heard back within 24 hours, please check your spam folder or try reaching us again through live chat.